Position Details
Employer: Virginia Western Community College, 3094 Colonial Ave SW, Roanoke, VA.
Department: IET
Position Supervisor: Chris Cummings, IET Help Desk Manager
Phone: 540-857-6252
Email: ccummings@virginiawestern.edu
Rate of Pay: $13/hour
Period of assignment: Fall semester (8/24/26 – 12/17/26) and Spring semester (1/19/27 – 5/13/27)
General Qualifications:
- Excellent customer service skills, including patience when assisting users through complex or frustrating technical issues.
- Caring and empathetic approach to understanding the needs and challenges of students and employees.
- Helpful attitude with a genuine desire to resolve problems and support others effectively.
- Attentive listening and communication skills to accurately identify issues and provide clear guidance.
- Strong attention to detail and organizational skills.
- Basic knowledge of computer hardware and peripherals.
- Comfortable using spreadsheets and inventory management tools.
- Ability to lift and move equipment (up to 25 lbs) as needed.
- Professionalism and discretion when handling sensitive information.
- Eagerness to learn and contribute to a team environment.
Work Schedule Range
Note: Regardless of work schedule below, students may never work during their scheduled class times.
Friday: Anytime between 8 AM – 5 PM
Saturday:
Sunday:
Monday: Anytime between 8 AM – 5 PM
Tuesday: Anytime between 8 AM – 5 PM
Wednesday: Anytime between 8 AM – 5 PM
Thursday: Anytime between 8 AM – 5 PM
Other Schedule Information:
Approximately 20 hrs/week
Physical Location: Business Science M269
Purpose or Role of the Position within the Organization:
The IET Help Desk Agent will provide assistance to students and staff to ensure efficiency as it relates to the use of technology.
Duties/Responsibilities of the Position and how they relate to the Purpose or Role:
Are you passionate about technology and ready to gain hands-on experience in a key support role at Virginia Western Community College? Join the IET department as a Help Desk agent and play an essential part in helping campus employees and students succeed with their technology needs. We’re looking for a thoughtful, patient, and understanding individual who thrives on solving problems and contributing to a collaborative professional team.
Will the employee have access to sensitive information: No
Physical/Cognitive Requirements of Assignment
E = Essential; M = Marginal; N/A = Not Applicable
Physical Requirements
| Lifting: M | Light Lifting: M | Moderate Lifting: M |
| Heavy Lifting: N/A | Pushing/Pulling: M | Reaching: M |
| Walking: E | Repetitive Motion: E | Bending: M |
| Climbing: N/A | Other: E |
Mental/Sensory Demands
| Memory: E | Reasoning: E | Reading: E |
| Analyzing: E | Hearing: E | Logic: E |
| Verbal Communication: E | Written Communication: E |
Emotional Demands
| Fast Pace: N/A | Average Pace: M | Multiple Priorities: N/A |
| Intense Customer Interaction: N/A | Multiple Stimuli: M | Frequent Change: M |
Performance evaluations will be conducted by the Supervisor at or near the end of the assignment period.
To Apply
To apply for this position, click the button below. Take note of the Supervisor Name and Supervisor Email, you will need those for the application.
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Contact Us
finaid@virginiawestern.edu
Webber Hall, 3rd Floor
855-874-6690
Fax: 540-857-6208
Mailing address:
3094 Colonial Ave. SW
Roanoke, VA 24015
Walk-in Hours
Mon-Thurs: 8:00 AM-5:30 PM
Fri: 8:00 AM-5:00 PM
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