The Office of Financial Aid & Veterans Affairs’ assists students with obtaining financial resources to support their educational goals. Our customer service philosophy is based on respect and dignity of individuals; protecting their privacy; and ensuring confidentiality of their student records, financial statements and personal challenges. We consistently apply all federal, state and institutional policies without discriminating on the basis of race, gender, ethnicity, sexual orientation, religion, disability, age, or economic status.
Federal School Code: 003760
VWCC Financial Aid & Student Accounts Support Center – 1-855-874-6690
Call our toll-free number, 1-855-874-6690, and reach support specialists who can answer your financial aid and student account questions! This number is available 24 hours a day, 7 days a week.
Schedule an In-Person Appointment
You can schedule an appointment to speak with Virginia Western Financial Aid through Navigate. Click here for instructions.
VWCC Financial Aid & Student Accounts Support Website
The VWCC Financial Aid & Student Accounts Support Website (http://mysupport.virginiawestern.edu) has several tools to help you manage your student account and financial aid. You can browse self-help articles, track the status of your financial aid or student account, chat with a member of the Support Team, or create a help ticket.
Try it out today! Need help finding your way around? Download this quick help guide (PDF).
Important Information for Parents
If you are a parent calling to inquire about specific account information for your son or daughter, please have them on the line with you. If this is not possible, we will be able to speak about general information or processes only. Since educational records are protected from third-party disclosure by federal law, if it becomes necessary to get into account-specific details we will be pleased to refer you to a specialist that can determine if information can be released. Referrals are typically responded to within 1 to 3 business days.
Chapman Hall C106
3094 Colonial Ave. SW
Roanoke, VA 24015
Mon-Thurs: 8:00 AM-5:00 PM
Fri: 8:00 AM-4:00 PM
We use the VW Mass Notification System to immediately contact you during a major crisis or emergency. Get more info and register!