Position Details
Employer: Virginia Western Community College, 3094 Colonial Ave SW, Roanoke, VA.
Department: Office of Disability Services
Position Supervisor: Hillary Holland
Phone: 540-857-6488
Email: hholland@virginiawestern.edu
Rate of Pay: $12.41/hour
Semester(s) of Assignment: Fall semester (8/26/24 – 12/20/24) and Spring semester (1/13/25 – 5/8/25)
General Qualifications:
- Customer Service Skills: Demonstrated ability to communicate effectively, patiently and empathetically with students, faculty, and staff. Experience in a customer service role is preferred.
- Confidentiality and Professionalism: Understanding of and commitment to maintaining confidentiality regarding sensitive student information in accordance with FERPA and institutional policies.
- Organizational Skills: Strong ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
- Team Collaboration: Willingness to work collaboratively with a diverse team to support the needs of students with disabilities.
- Problem-Solving Abilities: Proactive approach to addressing challenges and finding solutions to enhance student services.
- Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and willingness to learn new technologies relevant to disability services.
Work Schedule Range
Friday: 8 AM – 5 PM
Saturday: N/A
Sunday: N/A
Monday: 8 AM – 5 PM
Tuesday: 8 AM – 5 PM
Wednesday: 8 AM – 5 PM
Thursday: 8 AM – 5 PM
Other: Ideally, the candidate would cover the 8 AM opening and/or the 5 PM closing of the office.
Physical Location: The Student Life Center, Room S207
Purpose or Role of the Position within the Organization:
To provide support to students, faculty and staff as it relates to the Office of Disability Services.
Duties/Responsibilities of the Position and How they Relate to the Purpose or Role
- Front Office Reception: Provide coverage for the front office reception of the suite, which includes Disability Services (DS), Intervention Services, Great Expectations, and TRIO.
- Welcome Visitors: Greet all visitors to the office suite, providing assistance and redirecting inquiries to appropriate on-campus resources and services as needed.
- Information Assistance: Answer general inquiries regarding the process of applying for accommodation through Disability Services, including guidance on submitting the online intake form and necessary documentation.
- Appointment Notification: Notify office suite staff when their students arrive for scheduled appointments.
- Appointment Scheduling: Assist Disability Services students in scheduling appointments with DS staff, ensuring an organized and efficient process.
- Document Management: Receive, scan, and copy documents submitted by students to the Disability Services office, ensuring proper handling and organization of sensitive materials.
Performance Evaluations will be conducted shortly before the end of the job assignment.
Will the employee have access to sensitive information: Yes
Does the position require a specific program of study: No
Physical/Cognitive Requirements of Assignment
E = Essential; M = Marginal; N/A = Not Applicable
Physical Requirements
| Lifting: M | Light Lifting: M | Moderate Lifting: N/A |
| Heavy Lifting: N/A | Pushing/Pulling: M | Reaching: E |
| Walking: E | Repetitive Motion: M | Bending: N/A |
| Climbing: N/A | Other: E |
Mental/Sensory Demands
| Memory: E | Reasoning: E | Reading: E |
| Analyzing: E | Hearing: E | Logic: E |
| Verbal Communication: E | Written Communication: E |
Emotional Demands
| Fast Pace: M | Average Pace: M | Multiple Priorities: E |
| Intense Customer Interaction: E | Multiple Stimuli: E | Frequent Change: E |
To Apply
To apply for this position, click the button below. Take note of the Supervisor Name and Supervisor Email, you will need those for the application.
Information and Resources
- Financial Aid Home
- Apply for Financial Aid
- What to Know About Your Aid Award
- Types of Aid
- Summer Financial Aid
- Career Training/Non-Credit Financial Assistance
- Satisfactory Academic Progress
- Using Financial Aid in the Bookstore
- Financial Aid Forms
- Cost of Attendance
- Special & Unusual Circumstances
- Net Price Calculator
- Policies & Conditions
- Student Consumer Information
Contact Us
finaid@virginiawestern.edu
Chapman Hall C106
855-874-6690
Fax: 540-857-6208
Mailing address:
3094 Colonial Ave. SW
Roanoke, VA 24015
Walk-in Hours
Mon-Thurs: 8:00 AM-5:30 PM
Fri: 8:00 AM-5:00 PM
VWCC Alerts
We use the VW Mass Notification System to immediately contact you during a major crisis or emergency. Get more info and register!