Position Details
Employer: Virginia Western Community College, 3094 Colonial Ave SW, Roanoke, VA.
Department: Veterans Affairs
Position Supervisor: Brandon Snead
Phone: 540-857-6680
Email: bsnead@virginiawestern.edu
Rate of Pay: $12.41/hour
Semester(s) of Assignment: Fall 2025 (8/25/25 – 12/18/25) and Spring 2026 (1/20/26 – 5/14/26)
General Qualifications:
- Must be eligible for Federal Work-Study through the Financial Aid Office.
- Must be enrolled at Virginia Western Community College (VWCC) in a minimum of 6 credit hours.
- High school diploma or GED required.
- U.S. citizenship or eligible non-citizen status.
- Successful completion of a background check.
Preferred (not required) Skills:
Returning military-affiliated student. Administrative or customer service experience. Ability to work independently and in a team environment. Strong communication and interpersonal skills. Critical thinker with strong organizational and multitasking abilities. Familiarity with the needs of military-affiliated students.
Requested Work Schedule:
Note: Regardless of work schedule below, students may never work during their scheduled classtimes.
Friday: 8 AM – 5 PM
Saturday: N/A
Sunday: N/A
Monday: 8 AM – 5 PM
Tuesday: 8 AM – 5 PM
Wednesday: 8 AM – 5 PM
Thursday: 8 AM – 5 PM
Schedules flexible within these hours based on student availability.
Physical Location: Military Student Center, Webber Hall Room W212
Purpose or Role of the Position within the Organization:
This position offers students an opportunity to work in an environment that supports military-affiliated students, including veterans, active duty, reservists, and dependents.
Duties/Responsibilities of the position and how they relate to the purpose or role:
The Military Student Center (MSC) at VWCC provides a one-stop support hub for military-affiliated students. Services include assistance with admissions, financial aid, advising, academic support, veterans’ benefits, and referrals to campus and community resources. The MSC’s mission is to foster a supportive environment that contributes to student success and engagement. Students working within the MSC should be able to:
- Answer and make phone calls, take messages, and route calls appropriately.
- Provide high-quality customer service to visitors and direct them to the appropriate campus resources (Advising, Financial Aid, Tutoring, etc.).
- Assist students with completing and submitting required forms to utilize military educational benefits for schooling unique to each student.
- Support students with understanding general financial aid and veterans’ educational benefits processes.
- Maintain paper and electronic filing systems.
- Distribute materials regarding VWCC programs, resources, and events.
- Operate and maintain office equipment such as printers, desktops, and phones.
- Help maintain a clean, organized, and professional yet welcoming environment for visitors and students.
- Assist with club activities associated with the Armed Forces Student Association and the VWCC chapter of the Student Veterans of America organization.
- Explain details about the SALUTE national honor society and collect membership applications and dues from eligible Veteran students for admission.
- Understand and comply with all rules regarding FERPA to respect privacy of student information.
- Learn about and promote awareness of the unique aspects of military culture to help create a safe and welcoming environment for transitioning service members and their families.
- Perform additional clerical and administrative tasks as needed.
Will the employee have access to sensitive information: Yes
Does the position require a specific program of study: No
Physical/Cognitive Requirements of Assignment
E = Essential; M = Marginal; N/A = Not Applicable
Physical Requirements
| Lifting: M | Light Lifting: M | Moderate Lifting: M |
| Heavy Lifting: M | Pushing/Pulling: M | Reaching: M |
| Walking: M | Repetitive Motion: M | Bending: M |
| Climbing: N/A |
Mental/Sensory Demands
| Memory: E | Reasoning: E | Reading: E |
| Analyzing: E | Hearing: E | Logic: E |
| Verbal Communication: E | Written Communication: E |
Emotional Demands
| Fast Pace: M | Average Pace: E | Multiple Priorities: E |
| Intense Customer Interaction: E | Multiple Stimuli: M | Frequent Change: M |
Performance Evaluations will be conducted shortly before the end of the job assignment.
To Apply
To apply for this position, click the button below. Take note of the Supervisor Name and Supervisor Email, you will need those for the application.
Information and Resources
- Financial Aid Home
- Apply for Financial Aid
- Secure Document Uploads
- What to Know About Your Aid Award
- Types of Aid
- Summer Financial Aid
- Career Training/Non-Credit Financial Assistance
- Satisfactory Academic Progress
- Using Financial Aid in the Bookstore
- Financial Aid Forms
- Cost of Attendance
- Special & Unusual Circumstances
- Net Price Calculator
- Policies & Conditions
- Student Consumer Information
Contact Us
finaid@virginiawestern.edu
Chapman Hall C106
855-874-6690
Fax: 540-857-6208
Mailing address:
3094 Colonial Ave. SW
Roanoke, VA 24015
Walk-in Hours
Mon-Thurs: 8:00 AM-5:30 PM
Fri: 8:00 AM-5:00 PM
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