IT: IT Support Analyst

Did you know that, according to the Bureau of Labor Statistics, employment of IT support analysts is projected to grow from 2016 to 2026? Working the front lines of support can be an exciting and rewarding career path. The IT Support Analyst Career Studies Certificate program at Virginia Western prepares you to work in entry-level positions as hardware repair personnel, software installers, and basic network trouble shooting. Occupational job titles would include: Help Desk Support Technician, Desktop Support Technician, and Hardware Repair Technician. Begin your journey today to a career that promises new and interesting challenges in an ever-evolving environment.

Students completing the program can sit for the CompTIA A+, CompTIA Security+ and the CompTIA Linux+ Certifications.

Related Programs

Local Job Opportunities


User Groups & Professional Societies

Roanoke-Blacksburg Technology Council (RBTC) is a non-profit, member-driven association of businesses and organizations working together to promote the growth of the region’s technology sector. With over 200 member companies and 24,000 employee members, RBTC hosts a very active list of events including TechNite, Tech and Toast, Security Forums, and Peer Roundtables.

Roanoke Infosec Exchange (RISE) brings together IT professionals in the Roanoke area to discuss cutting edge topics and applications in the Cyber Security world.  Meetings are held the second Thursday of every month at various companies around town.

The Oracle Academy mission is to advance computer science education globally to drive knowledge, innovation, skills development, and diversity in technology fields. As a member, Virginia Western receives expertly developed learning resources and world-class industry technologies for both the Java and Oracle database world.  Students receive discounts on industry tests.

Association for Computing Machinery (ACM), the world’s largest educational and scientific computing society, delivers resources that advance computing as a science and a profession. ACM provides the computing field’s premier Digital Library and serves its members and the computing profession with leading-edge publications, conferences, and career resources.

The Cisco Networking Academy is an IT skills and career building program for learning institutions and individuals worldwide. More than 5.5 million people have joined the Networking Academy and become a force for change in the global economy since 1997. Virginia Western is a part of the Cisco academy and teaches the Cisco curriculum in both the Networking and the Security programs.


Est. Tuition*: $
Credits: 18 Hours
Time: 1 year

*Estimated cost reflects in-state rate and is subject to change


Fax: 540-857-6022

Mailing address:
School of Science, Technology, Engineering & Math
3080 Colonial Ave., SW
Roanoke, VA 24015


Jeff Scott
Professor, Computer Science & Information Technology
 Business Science M309

B.S. – Liberty University
M.A.L.S. – Hollins University
CompTIA A+
CompTIA Network+
CompTIA Security+