Position Number: FA215
Reports to: Vice President of Financial & Administrative Services (FA131)
Provides technical and organizational leadership to the IET department and its functional workgroups. Creates, develops and executes the college’s annual multi-million-dollar Technology Plan. Serves as the college’s Chief Information Officer (CIO) providing strategic planning for the acquisition, use, and growth of college-wide information resources in the support of education, research, and administrative operations. Also, serves as the college’s Chief Information Security Officer (CISO) and charged with enforcing VCCS Information Systems Security Standards at the agency. Leads complex, institutional-wide deployments of technology solutions and services and determines the most appropriate project implementation. Areas of responsibility include, but are not necessarily limited to: academic information systems, administrative information systems, server virtualization, support of web-based services, desktop support, administrative applications support, communications networks, advanced network infrastructure, VOIP telephone services, and the video/television infrastructure. Deliver IT services in a collaborative, communicative manner that achieves the highest level of customer satisfaction, infrastructure reliability, PII security, and timely attention to customer needs. The position reports to the Vice President of Financial and Administrative Services, and has the authority to make independent decisions. This position is responsible for overseeing and setting the strategic direction and leadership of the department with operational supervision and management generally delegated to senior IET managers.
Work Tasks & Duties
|Plans, directs, coordinates and manages the operations of the IET department including budget, personnel, strategic planning, project management, policy administration and operational effectiveness. Creates and executes a roadmap for deliverables based on requirements, projects, and support functions. Monitors the goals and objectives of the IET service groups, and recommends action to ensure objectives are met. Evaluates projects in progress with staff and conducts final review of projects upon completion. Manages work activities through the development of performance plans, evaluations of performance, assigning of work activities and projects, approving leave requests, resolving conflict, determining and initiating disciplinary actions. Participates in the selection, evaluation, and discipline of subordinate managers and key personnel. Communicates status of all projects and initiatives to immediate supervisor and user community as needed. Organizes operational priorities for IET and translates those priorities into appropriate staff organization and task assignments through functional group managers. Delegates to and holds the functional group managers accountable for delegated tasks of departmental goals.
Provides resource management and is dedicated to developing high performance teams to achieve desired results. Provides strong team leadership and is a team player when needed. Promotes career and professional development of IET staff members. Provides IET staff with information on the availability of existing and emerging technologies in support of their mission in the organization, including: facilitating technology staff meetings and participating on various college and system-wide committees as needed. Demonstrates ability to lead people and get results through others. Organizes and manages multiple priorities and projects. Demonstrates ability to be proactive and realistically plan projects and goals.
Provides quality assurance by working closely with all IET units to manage customer relations, optimize customer satisfaction and maintain superior customer service standards and practices. Reviews quality assurance surveys for projects and operations led by the department and requests appropriate action by supervisors when need.
Approves proposed user’s guides, bulletins, “Daily Bulletin” articles, e-mail messages, policies, guidelines and other documents created to disseminate information essential to the college user community.
|Creates and realizes a technology vision; develops strategies for achieving the technology vision and complete college-wide initiatives; and researches and implements new and emerging technologies. Ensures college compliance with Chancellor’s Expectations. Demonstrates highest level of knowledge of information technology best practices and adheres to the newly published guidelines. Solve problems, resolve conflicts and deal effectively with internal and external constituencies; maintain composure under stressful situations and with frequent distractions. Communicate clearly, in detail, both verbally and in written format, to a variety of technical and non-technical constituencies.
|Serves as the college’s Chief Information Officer and Chief Information Security Officer, provides leadership for technology initiatives and ensures efficient integration of various systems. Approves technology related purchases using the state’s procurement platform to ensure compatibility to current systems and standards. Exhibits sound knowledge of IT concepts and practices. Conducts problem analysis and problem resolution at both a strategic and functional level. Maintains a secure and auditable information systems environment. Recommends and implements policies and procedures related to the use of information technology resources. Adopts policies and procedures that guarantee optimum use of information systems resources for financial and educational advantage. Develops policies and procedures for ensuring cost effective provision of academic and administrative technologies and information systems. Supervises staff members who devise, develop, implement and maintain systems of internal controls, emergency backup procedures, proper licensing, system upgrades, and disaster recovery plans to ensure integrity of information, security of data bases, and internal network access control. Initiates and participates in other short and long term strategic planning for information technology-related initiatives. Analyzes problems as required and develops effective solutions. Conducts information technology research and development providing college personnel with costs/benefit analyses and recommendations. Directs the continual development and implementation of appropriate Security, Business Impact and Disaster Recovery Contingency plans that control risk factors in applicable information technology systems. Reviews, recommends and implements policies, standards, guidelines and technical direction for the department and/or college related to information technology.
|Provides financial oversight in the execution of the Technology Plan by managing various information technology related budgets (IET departmental budget and Technology Plan Funds [General Funds, Technology Fees, and Equipment Trust Fund]). Creates, develops and executes the college’s annual multi-million-dollar Technology Plan. Oversees the budgeting and resource management for projects and implementation. Develops monitors and makes annual recommendations for adjustments in the technology budgets if needed. Provides a central clearinghouse function for all technology related college procurements of hardware, software and services, including preparing and reviewing Agency and Procurement Requests (APR) for resources and services.
|Collaborates with IT professionals from other colleges and universities and with vendor partners to identify information technology directions, develop software standards, and enhance technical service offerings. Participates in professional growth opportunities by attending and/or presenting at state and/or national meetings and other relevant technology-related events. Serves as a leader in information services beyond the campus, initiating strategic partnerships with business and industry and other colleges and universities to explore innovative uses of information technologies. Fosters communications and interaction with individuals at all levels of the college to facilitate technology initiatives. Establishes and maintains vendor relationships. Represents the college on advisory boards, committees, and organizations to promote information technology best practices for higher education.
Prepares reports and conducts presentations as needed for the college administration and other IT related committees. Maintains working knowledge of legislative and regulatory issues affecting information technology as they relate to higher education. Supports and responds to disaster situations pursuant to NIMS ICS structures and college emergency response actions.
|Participates in the research of and application for various technology-related grants or revenue sources to support technology-related projects. Performs other duties as assigned.
Last updated 11/2020