Position number: FA272
Reports to: Vice President of Student Affairs (FA099)
The Director of Student Support Services provides visionary leadership and strategic direction for student-centered initiatives designed to enhance student well-being, retention, and success. This role ensures all students have access to vital non-academic resources that remove barriers to their personal, academic, and career goals.
Key areas of oversight include
- Great Expectations Program
- Single Stop Program
- Office of Disability Services
- Mental Health and Wellness Services
- Benefit Screening Services
- Career Support
- Student Conduct & Advocacy
Reporting directly to the Vice President of Student Affairs, the Director works collaboratively across divisions and with external stakeholders to create a holistic support ecosystem for students.
Key Responsibilities
Strategic Leadership & Program Oversight – 30%
- Provide dynamic leadership for student support services, ensuring alignment with institutional goals and best practices.
- Develop and implement holistic student success strategies that address financial, social, emotional, and career-related barriers.
- Utilize data-driven decision-making to assess program effectiveness, identify service gaps, and enhance student support structures.
- Lead cross-campus initiatives to integrate student services with academic, workforce and career pathways.
Student Advocacy & Holistic Support – 25%
- Serve as a primary advocate for students facing challenges such as financial hardship, food insecurity, disability-related needs, and mental health concerns.
- Provides leadership for Student Conduct ensuring timely intervention and effective case management.
- Strengthen the Great Expectations Program, ensuring at-risk and foster youth receive specialized mentorship and guidance.
- Expand career, mental health and wellness services, implementing strategies that promote emotional resilience.
- Collaborate with faculty and student services staff to develop early intervention and wraparound support systems.
Collaboration & External Partnerships – 20%
- Build and maintain strategic partnerships with local agencies, workforce organizations, and community support services to enhance student access to critical resources.
- Work closely with Advising Services, Financial Aid, Academic Affairs, Workforce Solutions, Care/Threat Team, Campus Police, College Foundation and Student Life to foster a seamless student experience.
- Integrate Career Center services into student support programs, enhancing career readiness, internships, and employment opportunities.
- Lead outreach initiatives to increase awareness of available student support services.
Policy Development & Compliance – 10%
- Ensure compliance with federal, state, and institutional policies, including ADA, Clery Act, and student well-being regulations.
- Develop and implement policies that promote open access and retention for all students.
Resource Management & Professional Development – 10%
- Manage budgets, staffing, and resources to ensure sustainability and efficiency within Student Support Services.
- Provide professional development opportunities for faculty and staff to enhance student support capabilities.
- Foster a culture of care, accountability, and innovation within the Student Support Services unit.
- Stay informed on emerging trends in student success, restorative student conduct practices, mental health, and career readiness.
Other Duties as Assigned – 5%
- Support special projects, institutional initiatives, and strategic planning efforts as assigned by the Vice President of Student Affairs.
- Serve on committees and workgroups as needed.
- Assist with crisis response and emergency management initiatives.
Created: April 17, 2025
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