Laptops
- Users of laptops are responsible for backing up their data.
- Options for this are copying to One Drive or to On Premise network storage.
Desktops Local C Drive
- The local C drive on desktops is not backed up directly, however it is backed up.
- Data is redirected from the default C drive locations of My Documents, Pictures, Music and Downloads to the I drive by redirecting the desktop PC to save in these locations. These folders are all backed up with the enterprise backup system.
On Premise Storage
- Network storage backups are performed daily.
- Restoration of files is guaranteed after one backup cycle occurs at the end of the business day.
- On premise data is available for restoration for a maximum of 147 days.
If files are deleted and need to be restored, a request should be submitted via Team Dynamix to perform a restore operation. Provide as much specific information in the request as possible, including the folder location and file name(s) needed.
Hours
Mon – Fri: 7:45 AM – 5:00 PM
Contact Us
Business Science M269
540-857-7354
helpdesk@virginiawestern.edu (Students)
Submit a Ticket (Faculty & Staff)
Report an IT Security Incident
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