MyVWCC Multi-factor Authentication Frequently Asked Questions

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What if I don’t have a smart phone?

The VCCS has provided alternative options that do not require a smart phone. All options can be viewed on the VCCS site here.

Do I need to finish the MFA setup once I start it?

Yes, if you do not finish the setup of MFA it will cause you to have login issues later.

Which MFA option should I use?

The VCCS recommends the Push MFA option (using the Rapid Identity App) as being the most secure, but any of the options can be used.

Why am I not receiving the Rapid Identity PingMe Authentication Notice on my phone?

  1. Verify that the phone’s date and time are automatically syncing.
    • If the time and date on your device is not set to automatically sync the time may be incorrect and that will cause authentication to fail for all MFA methods. Here are the locations of this setting on iPhones and Androids.
      • iPhone – Settings, General, Date & Time, the Set Automatically toggle box should be turned on.
      • Android – Settings, General Management, Date and Time, the Automatic date and toggle box should be turned on.
      • The location for the Date & Time settings may vary depending on the version of your phone’s operations system. If the paths above do not work for your phone, you will need to do a web search for the correct location.
  2. Verify that you are allowing the Rapid Identity App on your phone to send you notifications.
  3. Verify that your phone is not in Do Not Disturb mode.
  4. Some Android phones and OS combinations seem to have issues with using the PingMe Options in the Rapid Identity App.
    • Some devices on 9.x and 8.x, have issues, no higher versions have reported issues. In those cases, you will need to switch to one of the TOTP MFA options.

Please contact the Help Desk (540-857-7354) if you have questions.

My RapidIdentity App is no longer working, what should I do?

  • Try closing and reopening the app.
  • Turn the device that has the Rapid Identity app on it off and back on. If that does not work, please contact the Help Desk (540-857-7354).

How do I add or correct the phone number associated with my account?

Instructions for adding or updating your phone number are here.

Note: When adding the phone number make sure you select the Phone Type of Mobile. Other phone types will not be recognized by the MFA system.