The college uses Cisco IP phones, which are full-featured telephones that communicate over an Internet Protocol (IP) network. These phones function much like a digital business telephone, allowing you to place and receive calls and access features such as mute, hold, transfer, speed dial, call forward, and more.
The telephones on campus use the same network that the computers use, and often your computer is plugged into your phone before it plugs into the wall. Basic functions are:
- Dial 8- before the phone number to dial another Virginia state college or agency. This will not bill long distance.
- Dial 9- before the phone number for any other calls, including long distance. Not all phones are set up to dial long distance.
If long distance access is needed on your phone, contact the Help Desk. Long distance should not be used for personal calls — the college is billed for these.
Each classroom has a telephone, but they will not ring and are only to be used in case of emergency.
You can access your phone’s online settings, such as Fast Dial and My Address Book, by visiting https://vwtss150.vw.edu/ccmuser.
Which phone do you have?
Voicemail is normally only available if you have a phone number assigned directly to you. There are several different indicators that you have a voicemail:
- a red light at the top of the handset
- an envelope icon next to your phone number on the screen
- a message on the second to last line of your phone display
Voicemail can be accessed by pressing the messages button on your phone and entering your voicemail password. You will also receive voicemail messages as an email attachment in your VWCC email account.
If you have never checked your voicemail, please contact the Help Desk to gain access.