Web Services & Campus Communications

VWtv

VWtv is a closed network of displays located in high traffic points around campus that are used to communicate relevant information to students, faculty, and staff. Slides are created and posted within five business days of submission.

For more information or to submit a request, visit the Media Geeks web site.

Audio/Video Conferencing

VWCC uses Zoom as a audio/video conferencing tool. To get started with Zoom:

  1. Go to the Zoom site: https://vccs.zoom.us.
  2. Click on theĀ Settings button and log in with your MyVWCC credentials.
  3. Once you are logged in, you can update your profile and schedule, join or host a meeting.

More information and support options are here.

Software & Hardware

Software/Technology Requests

All requests for software or equipment should be submitted to the Help Desk. An IET employee will evaluate the request and contact you to let you know what the next steps are.

Hardware & Peripherals

Hardware/Software Support

Any issue with your desktop, laptop, thin client, or peripheral device (printers, scanners, etc.) should be reported to the Help Desk so a ticket can be opened.

Lab, Classroom & Event Support

Classrooms

The Media Geeks support the educational media around campus. Most of the Electronic Classrooms (ECR) have been standardized to include a computer, monitor, projector, screen, and VGA and HDMI connections for a mobile device all in/on a lectern.

For more information, visit the Media Geeks website.

Event Support

The Media Geeks can provide a dedicated technician upon request for both Virginia Western and non-Virginia Western events. A cost will apply for non-Virginia Western events. Click here for more information about their services.

Computer Lab

Brown Library's Learning Commons, located on the first floor of the library, houses an open computer lab with PCs, Macs, and printers for student use. Computers have general software installed, including Microsoft Office, Zoom, Lockdown Browser, and special course programs like AutoDesk & the Adobe Creative Suite. The computer lab is accessible for students whenever the library is open. To see current library hours, visit Brown Library's website.

Need Help?

If you are faculty/staff and are having a problem in a lab or classroom, please fill out our Request for Lab Services form.

If you are a student, please contact the Help Desk.

Faculty & Staff Email

IET provides and supports Microsoft Office 365/Outlook email for faculty and staff. In addition to email, Microsoft Office 365/Outlook offers calendaring, personal contacts, a global address book, shared calendaring, and tasks.

With Microsoft Office 365 webmail, you can use a web browser to access your mailbox from any computer with an Internet connection.

Your username and password for your email is the same as your VWCC network username (vwlastf) and password. Outlook is provided to all employees that do not share a VWCC workstation.

Information about d-lists and shared email accounts can be found here.

Outlook Help

Office 365 (Webmail) Help

In addition to the site below, you can click the question mark in the upper right corner of your webmail to search Office 365 help topics.

Barracuda Archive Tools

Searching for Emails Using Barracuda Archive Tools

Spam Protection

IET monitors and attempts to manage the amount of spam or junk email received by our users.

There is also an individual filter that works based on your preferences. Emails are quarantined (or held in a queue) if they are suspected to be spam. You will periodically receive an email if you have quarantined messages, allowing you to decide what you wish to classify as junk and what you wish to receive.

VWCC is now using the Microsoft e-mail filter for Spam protection. For more information, please visit this link.

Guidelines & Policies for Computer Use

Virginia Western Technology Use Policies

VWCC Information & Educational Technology Service Level Agreement (SLA) (PDF) This service level agreement (SLA) provides the basis for managing the services provided and relationships between the Information & Educational Technology (IET) department and the Faculty, Staff and Students at Virginia Western Community College (VWCC). This agreement describes how user service requirements are understood and addressed and attempts to create a realistic service expectation level.

VWCC Information Technology Use Policy (PDF) The purpose of this policy is to ensure the appropriate, responsible, and safe use of electronic communications and social media by employees. This policy establishes minimum standards for all state employees.

VWCC Information Technology Use Policy Q&A This document contains answers to some of the most frequently asked questions regarding technology use at Virginia Western. If you do not find your answer here contact the Help Desk directly.

Virginia State Employee Guidelines

Use of Electronic Communications and Social Media (PDF)

The purpose of this policy is to ensure the appropriate, responsible, and safe use of electronic communications and social media by employees. This policy establishes minimum standards for all state employees. Agencies may supplement this policy as necessary, as long as such supplement is consistent with this policy.

Virginia Community College System Guidelines & Standards

Information Technology Employee Acceptable Use Agreement (PDF) As a user of the Virginia Community College System’s local and shared computer systems, I understand and agree to abide by the above acceptable use agreement terms. These terms govern my access to and use of the information technology applications, services and resources of the VCCS and the information they generate.

Information Technology Student/Patron Acceptable Use Agreement As a user of the Virginia Community College System’s local and shared computer systems, I understand and agree to abide by the above acceptable use agreement terms. These terms govern my access to and use of the information technology applications, services and resources of the VCCS and the information they generate.

VWCC Information Security Plan (ISO27002 Standard) (PDF) The Virginia Community College System (VCCS) provides shared information technology resources and services to faculty, staff, and college patrons, collectively “Users,” for activities supporting the VCCS mission. The purpose of this standard is to protect the integrity of VCCS Technology Resources and the Users thereof against unauthorized or improper use of those resources. The above standard describes responsible behavior expected by those given access to the technology resources and services. The System Office Information Technology Office provides practical guidelines for the application of this standard and general oversight to govern the implementation.