VWConnect is VWCC’s intranet, which runs on the Microsoft Sharepoint platform. VWConnect allows VWCC employees to:

  • collaborate in a non-public forum
  • manage documents
  • implement business processes with automated forms
  • access information that is essential to VWCC’s organizational goals and processes.

VWConnect is only available on-campus or through a virtual desktop.

If you need to request a page or site on VWConnect, contact Melanie Crouch.

Daily Bulletin

The Daily Bulletin has been designed for routine, non-emergency campus notices. It can be accessed from the Virginia Western homepage on the Faculty & Staff Resources page or at http://www.virginiawestern.edu/bulletin/. All www.virginiawestern.edu email addresses will receive a copy of the Daily Bulletin each day.

Any faculty or staff member can submit postings to the Daily Bulletin by registering for an account (see below).

Additional resources

VWCC Voicemail How-Tos

How to…

Voicemail Specifics

  • Maximum length of greeting: 60 seconds
  • Maximum length of recorded message: 5 minutes (300 seconds)
  • Maximum number of messages*: 1 hour of messages
  • Life span of messages*: 60 days
  • Length of password: 3-10 digits

* subject to change in order to maintain system performance

Cisco 7961 Phone How-Tos

How to…

Telephones & Voicemail

The college uses Cisco IP phones, which are full-featured telephones that communicate over an Internet Protocol (IP) network. These phones function much like a digital business telephone, allowing you to place and receive calls and access features such as mute, hold, transfer, speed dial, call forward, and more.


The telephones on campus use the same network that the computers use, and often your computer is plugged into your phone before it plugs into the wall. Basic functions are:

  • Dial 8- before the phone number to dial another Virginia state college or agency. This will not bill long distance.
  • Dial 9- before the phone number for any other calls, including long distance. Not all phones are set up to dial long distance.

If long distance access is needed on your phone, contact the Help Desk. Long distance should not be used for personal calls — the college is billed for these.

Each classroom has a telephone, but they will not ring and are only to be used in case of emergency.

You can access your phone’s online settings, such as Fast Dial and My Address Book, by visiting https://vwtss150.vw.edu/ccmuser.

Which phone do you have?

Cisco 7961 phone Cisco 88xx phone


Voicemail is normally only available if you have a phone number assigned directly to you. There are several different indicators that you have a voicemail:

  • a red light at the top of the handset
  • an envelope icon next to your phone number on the screen
  • a message on the second to last line of your phone display

Voicemail can be accessed by pressing the messages button on your phone and entering your voicemail password. You will also receive voicemail messages as an email attachment in your VWCC email account.

If you have never checked your voicemail, please contact the Help Desk to gain access.

Additional resources

Network Drive Mappings & Best Practices

IET presents multiple drive letters to each user. The intention is to enable each user to organize data and segregate it onto the appropriate storage. This practice enables the college to maximize its investment in storage and backup systems. Space is not limited, it is managed. Users are provided with as much space as necessary to contain all data needed to perform their job function.

H: Drive

Each user gets an H: drive that provides access to an area that holds application install points. This area is also used as a location for applications that are being distributed using either Desktop Authority or Microsoft Configuration Manager.

I: Drive

Each user gets an I: drive for data that is for the sole use of that person. This is protected by security restrictions to allow access by the user and no others. The I: drive is for important data that is not to be shared with others. Quota limits are in place for this drive. There is no limit on the amount of data that can be stored on this drive. The My Documents folder, Desktop, Pictures, Downloads,  is redirected to the network I: drive to prevent loss of data in the event of a failure of a local C: drive which is the default location for My Documents on Windows systems.

J: Drive

The J: drive is a departmental shared drive to hold data that needs to be accessible to others in the department. All departmental faculty and staff have full access to this location unless restrictions have been implemented at the request of the head of the department. This is also the location for the departmental “scan” folder where all documents scanned from the department’s printer/copier are temporarily placed. This drive also counts against the file owner’s disk quota.

K: Drive

The K: drive is for Faculty to place documents that need to be accessible to students from any Academic lab. The owner of the drive has full access to place, modify and delete files in their own personal folder. All others have read-only access.

L: Drive

The L: drive is a special shared drive. This location is for documents that need to be accessible across departments. Many special functional groups/committees exist that require collaboration on documents. By default, all faculty/staff have read-only access to this structure, with full access controlled by membership of specific groups (i.e. Budget Committee, Campus Safety and Security).  This access level is granted through request of the respective committee chair. This drive also counts against the file owner’s disk quota.

N: Drive

The N: drive is for Faculty to place documents that need to be accessible to students from any Academic lab. Anyone who can access this location has full access to view, modify or delete any files located here. This was originally created to allow students to store “work in progress” class work if they did not have a flash drive to store their work.

U: Drive

The U: drive is storage for utility data. This can be used for large data that is needed for special departmental needs. Examples are graphics, archival of data, videos and other data that is large in nature and could adversely affect disk quotas.

Wireless Access

The college provides a robust wireless network that supports access with  personally-owned devices.


Students, VWCC and VCCS faculty, and staff using personally-owned devices can sign on to the VWCCWiFi network with their MyVWCC username and password.

Detailed instructions can be found here. These instructions are also available on campus by connecting to the VWCCHowToConnect wireless.


VWCCU is our WiFi network for campus visitors that do not have a MyVWCC username and password. An employee will need to sponsor a visiting wireless user and request this access through the Help Desk.


Panopto is the lecture capture system of choice for Virginia Western Community College. The Panopto interface is streamlined to be simple to use in the classroom. With just a few clicks, you can be recording the audio and video of your classroom instruction, or creating videos to supplement your instruction.

Panopto allows you to:

  • Create your course material from anywhere. The Panopto Focus client can be downloaded and used from any compatible Mac, PC, or iOS device connected to the internet.
  • Record multimedia course introductions, section reviews, lab demonstrations, and more — all from your laptop or iOS device.
  • Capture your screen, audio, and video support for webcams and other devices.
  • Supplement your recordings with PDF attachments and synchronized PowerPoint slides.

Panopto is integrated with Canvas to limit recording viewing to just students registered to your class.

To access Panopto in the classroom, click the Panopto link on the desktop, or use your browser and navigate to http://vwcc.hosted.panopto.com.

If you have Panopto folders you cannot view using your MyVWCC Panopto account, contact the Help Desk for assistance.

Additional Resources

Create a Shortcut to a File on the Network

Do you save files to your workstation desktop? Are these files safe and secure?

The desktop on your computer should only be used for shortcuts to documents you have already saved on the Virginia Western network. Files saved to your desktop could be lost if your computer has to be reimaged, and these files are not backed up.

When using a networked Virginia Western computer, you should always save your files to your I: drive or your shared departmental J: drive. Each employee who has requested access to Virginia Western’s network is given network storage space. This space is backed up nightly.

To create a shortcut to a saved network file:

  1.  In Windows, right-click on the Start button and choose Open Windows Explorer.
  2. Locate the file, which should be on your I: or J: drive.
  3. Right-click on the file, then choose Send To and then Desktop (create shortcut).

A shortcut icon for the file will now be on your desktop, but the file itself will still be saved on your networked drive.

How to Clear a Printer Jam

First, observe the message on the printer display — this often indicates the area of the jam.

Following are places to check after observing the message. If the message does not indicate the area of the jam, check each area until it is located.

  • Check the top of the printer by lifting the top cover accessible from the front of the printer. Look inside with the lid open to see if paper is partially pulled up into the printer. If so, gently pull it out.
  • The print cartridge may be lifted out carefully. If paper is lodged in the paper path, gently remove it.
  • Each tray may be removed. Ensure that paper is seated in the tray. Look inside after removing the tray to see if paper is partially pulled up into the printer. If so, gently pull it out.
  • Jams may occur in the duplexer unit in the rear of the printer. This can be removed easily.

If these areas have been checked and there is still a problem, contact the Help Desk at 7-7354 and report the problem.