Virginia Western Workforce Solutions

Licensure, Credentialing & Intensive Training Programs

Contact Center Customer Service Specialist


This VWCC Quick Connect Contact Center Customer Service Specialist program provides students with the basic skills and knowledge they will need to work in a contact center/telemarketing/customer service center and will provide the opportunity to gain non-company specific experience in this career field. Students also have the opportunity to take the NRFF's National Professional Certification in Customer Service.

Business Communication & Customer Service: interpersonal and business communication skills, business reasoning & problem solving, customer service, conflict management, time management, the sales process. Computer Literacy: The Windows operating system, GIS mapping/geographic knowledge, using networking/chat components. Job Readiness: Job search etiquette, applications & resumes, interviewing, workplace ethics, and financial literacy.

Additional Information (PDF)


  • Orientation: February 3, 2014, 6:00 PM - 7:30 PM
  • Dates/Time: Monday - Thursday, Feb 4 - April 2, 2014, 6:00 PM - 9:00 PM
  • Location: Goodwill Industries of the Valley Jobs Campus, 2502 Melrose Ave, NW, Roanoke, VA
  • Cost: $1,020 tuition and student workbooks, $45 CRC/$60 NRFF Credential
  • Credits: 10.2 Continuing Education Units, Virginia Western Professional Development Certificate

To Register

Registration is required by 5pm on the Thursday prior to class start date. Students must complete a non-credit college application and have completed the Career Readiness Certificate at a Bronze level or higher.

For additional program information, please contact a VWCC Career Transition Coach at 857-6296 (Deb Squire) or 857-6279 (Amanda Decker).