{"id":13231,"date":"2026-04-03T16:03:53","date_gmt":"2026-04-03T20:03:53","guid":{"rendered":"https:\/\/www.virginiawestern.edu\/iet-services\/?page_id=13231&#038;preview_id=13231"},"modified":"2026-09-02T12:30:07","modified_gmt":"2026-09-02T16:30:07","slug":"virtual-tips","status":"publish","type":"page","link":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-tips\/","title":{"rendered":"Managing Your Session"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What to do&#8230;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8230; at the end of the day:<\/strong> Save your open documents and lock the screen with Windows + L. No need to shut down.<\/li>\n\n\n\n<li><strong>&#8230; overnight or at home:<\/strong> Lock the session. When you sign back in later you will resume exactly where you left off.<\/li>\n\n\n\n<li><strong>&#8230; before the weekend (or anytime you are away more than 24 hours):<\/strong> Log out fully so the desktop can pick up scheduled maintenance.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Additional things to note<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Monday start-up lag:<\/strong> Every weekend all desktops shut down and restart to apply security updates and configuration changes. This applies only to access through the Horizon Client, not thin clients.<\/li>\n\n\n\n<li><strong>CTRL-ALT-INS, not CTRL-ALT-DEL:<\/strong> On a PC or laptop using the Horizon Client, use CTRL-ALT-INS while inside the desktop. Pressing the wrong combination simply prompts you, no harm done.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">If Something Goes Wrong<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Confirm your internet is working. If you are off-campus, open a regular website first.<\/li>\n\n\n\n<li>Close and reopen the Omnissa Horizon Client or browser and sign in again.<\/li>\n\n\n\n<li>On a thin client, restart it: hold the front power button or briefly unplug the power.<\/li>\n\n\n\n<li>If the desktop is slow, save your work, disconnect, and reconnect after a few minutes.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Still stuck?<\/strong> <a href=\"https:\/\/help.vccs.edu\/TDClient\/3236\/VWCC\/Home\/\">Submit a ticket to the Help Desk<\/a> or call 540-857-7354 if you cannot submit one.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>What to do&#8230; Additional things to note If Something Goes Wrong Still stuck? Submit a ticket to the Help Desk or call 540-857-7354 if you cannot submit one. Click on question to read the answer.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11536,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-13231","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managing Your Session - IET Services at Virginia Western<\/title>\n<meta name=\"description\" content=\"Operating instructions and tips for using your virtual desktop\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-tips\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Your Session - IET Services at Virginia Western\" \/>\n<meta property=\"og:description\" content=\"Operating instructions and tips for using your virtual desktop\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-tips\/\" \/>\n<meta property=\"og:site_name\" content=\"IET Services at Virginia Western\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-02T16:30:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/virtual-tips\\\/\",\"url\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/virtual-tips\\\/\",\"name\":\"Managing Your Session - IET Services at Virginia Western\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/#website\"},\"datePublished\":\"2026-04-03T20:03:53+00:00\",\"dateModified\":\"2026-09-02T16:30:07+00:00\",\"description\":\"Operating instructions and tips for using your virtual desktop\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/virtual-tips\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/virtual-tips\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/virtual-tips\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Desktop &amp; 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