{"id":11693,"date":"2023-08-22T12:18:48","date_gmt":"2023-08-22T16:18:48","guid":{"rendered":"https:\/\/virginiawestern.staging.tempurl.host\/iet-services\/?page_id=11693&preview_id=11693"},"modified":"2024-07-20T17:43:36","modified_gmt":"2024-07-20T21:43:36","slug":"cisco-88xx","status":"publish","type":"page","link":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/network-access\/telephones-voicemail\/cisco-88xx\/","title":{"rendered":"Cisco 88xx Phone How-Tos"},"content":{"rendered":"\n

How to…<\/h2>\n\n\n\n

… make an on-campus call<\/h3>
\n

Lift the handset and dial the 5 digit extension (7-XXXX).<\/p>\n<\/div><\/div>\n\n\n\n

… make a local, off-campus call<\/h3>
\n

Lift the handset and dial 9 + the number (9-540-555-1234).<\/p>\n<\/div><\/div>\n\n\n\n

… make a long distance, off-campus call within VA<\/h3>
\n

Lift the handset and dial 8 + 1 + the number (8-1-540-555-1234).<\/p>\n<\/div><\/div>\n\n\n\n

… make a long distance, off-campus call outside of VA<\/h3>
\n

Lift the handset and dial 9 + 1 + the number (9-1-540-555-1234).<\/p>\n\n\n\n

Note:<\/strong> These are billable!<\/p>\n<\/div><\/div>\n\n\n\n

… transfer a call to an inside extension<\/h3>
\n
    \n
  1. While on a call, press the Transfer <\/strong>button or softkey.<\/li>\n\n\n\n
  2. Dial the 5-digit extension you wish to transfer the call to (7-XXXX).<\/li>\n\n\n\n
  3. If desired, speak to the person you’re transferring the call to.<\/li>\n\n\n\n
  4. Press the Transfer <\/strong>or softkey again to complete the transfer.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

    … transfer a call to a voice mailbox<\/h3>
    \n
      \n
    1. While on a call, press Transfer <\/strong>button or softkey.<\/li>\n\n\n\n
    2. Press the *<\/strong> button.<\/li>\n\n\n\n
    3. Dial the 5-digit extension (7-XXXX).<\/li>\n\n\n\n
    4. Press the Transfer<\/strong> button or softkey again and hang up.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

      … forward your calls<\/h3>
      \n

      To forward all incoming calls:<\/strong><\/p>\n\n\n\n

        \n
      1. Select a line and press the Forward All<\/strong> softkey.<\/li>\n\n\n\n
      2. Dial the number.<\/li>\n<\/ol>\n\n\n\n

        To forward calls to voicemail:<\/strong><\/p>\n\n\n\n

          \n
        1. Press the Forward All softkey.<\/strong><\/li>\n\n\n\n
        2. Press the Voicemail<\/strong> button.<\/li>\n<\/ol>\n\n\n\n

          To receive calls again:<\/strong><\/p>\n\n\n\n

            \n
          1. Press the Forward Off<\/strong> softkey.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

            … make a conference call<\/h3>
            \n

            Ad Hoc Conference (max of 8)<\/strong><\/p>\n\n\n\n

              \n
            1. While on an active call, press the Conference<\/strong> button.<\/li>\n\n\n\n
            2. Dial the intended party, then press the Call<\/strong> softkey.<\/li>\n\n\n\n
            3. When the call connects, press the Conference<\/strong> button to connect the calls.<\/li>\n\n\n\n
            4. Repeat to add additional parties.<\/li>\n<\/ol>\n\n\n\n

              To rejoin the conference if the party is not available:<\/p>\n\n\n\n

                \n
              1. Press the EndCall<\/strong> softkey.<\/li>\n\n\n\n
              2. Press the Resume<\/strong> softkey and you are connected to the conference in progress.<\/li>\n<\/ol>\n\n\n\n

                View Conference Participants<\/strong><\/p>\n\n\n\n

                  \n
                1. Press the Show Detail<\/strong> softkey. To refresh the screen, press Update<\/strong>.<\/li>\n<\/ol>\n\n\n\n

                  Remove Conference Participants<\/strong><\/p>\n\n\n\n

                    \n
                  1. Press the Show Detail<\/strong> softkey.<\/li>\n\n\n\n
                  2. Using the navigation button, highlight the party you wish to remove.<\/li>\n\n\n\n
                  3. Press the Remove<\/strong> softkey.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

                    … answer a call using pickup<\/h3>
                    \n

                    To answer a call that is ringing on another phone within your call pickup group:<\/p>\n\n\n\n

                      \n
                    1. Press the PickUp<\/strong> softkey to transfer a ringing call within your pickup group to your phone.<\/li>\n\n\n\n
                    2. If the call rings, press the Answer<\/strong> softkey to connect the call.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

                      … divert a call to your voicemail<\/h3>
                      \n

                      To redirect an incoming, ringing call while on another call:<\/strong><\/p>\n\n\n\n

                        \n
                      1. Highlight the incoming call and press the Divert<\/strong> softkey.<\/li>\n<\/ol>\n\n\n\n

                        To redirect an incoming call while not on a call:<\/strong><\/p>\n\n\n\n

                          \n
                        1. Press the Divert<\/strong> softkey.<\/li>\n<\/ol>\n\n\n\n

                          To redirect a held call:<\/strong><\/p>\n\n\n\n

                            \n
                          1. First resume the call, then press the Divert<\/strong> softkey.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n

                            … use Do Not Disturb (DND)<\/h3>
                            \n

                            Press the DND<\/strong> softkey to turn on or off the ringer on the phone.<\/p>\n<\/div><\/div>\n\n\n\n

                            … make a call using the Corporate Directory<\/h3>
                            \n
                              \n
                            1. Press the Contact<\/strong> button.<\/li>\n\n\n\n
                            2. Select Corporate Directory<\/strong>.<\/li>\n\n\n\n
                            3. Perform a search by name or extension and press Submit<\/strong>.<\/li>\n\n\n\n
                            4. To dial, scroll to a listing and press the Select<\/strong> button on the Navigation pad.<\/li>\n\n\n\n
                            5. Press the Select<\/strong> button again.<\/li>\n\n\n\n
                            6. Press the Call<\/strong> softkey.<\/li>\n<\/ol>\n\n\n\n

                              To exit the directory, press the Back<\/strong> button multiple times.<\/p>\n<\/div><\/div>\n\n\n\n

                              … use the Personal Directory<\/h3>
                              \n

                              To access the Personal Directory:<\/strong><\/p>\n\n\n\n

                                \n
                              1. Press the Contacts<\/strong> button.<\/li>\n\n\n\n
                              2. Select Personal Directory<\/strong>.<\/li>\n\n\n\n
                              3. Enter your User ID<\/strong> (BlueNet Username) and Password<\/strong> (Cisco phone PIN) and press Submit<\/strong>.<\/li>\n\n\n\n
                              4. Select Log Out, Select, <\/strong>and OK<\/strong> to log out.<\/li>\n<\/ol>\n\n\n\n

                                To add a Personal Directory Entry:<\/strong><\/p>\n\n\n\n

                                  \n
                                1. Press the Contacts<\/strong> button.<\/li>\n\n\n\n
                                2. Sign in to the Personal Directory<\/strong>.<\/li>\n\n\n\n
                                3. Select Personal Address Book<\/strong> and press the Submit<\/strong> softkey.<\/li>\n\n\n\n
                                4. Press the New<\/strong> softkey.<\/li>\n\n\n\n
                                5. Enter the nickname information.<\/li>\n\n\n\n
                                6. Press the Phones<\/strong> softkey and enter the phone numbers.<\/li>\n\n\n\n
                                7. Press the Submit<\/strong> softkey.<\/li>\n<\/ol>\n\n\n\n

                                  To search for an entry in the Personal Directory:<\/strong><\/p>\n\n\n\n

                                    \n
                                  1. Press the Contacts<\/strong> button.<\/li>\n\n\n\n
                                  2. Sign in to the Personal Directory<\/strong>.<\/li>\n\n\n\n
                                  3. Select Personal Address Book<\/strong> and press the Submit<\/strong> softkey.<\/li>\n\n\n\n
                                  4. Select one, all, or none of these: Last Name, First Name, Nickname.<\/li>\n\n\n\n
                                  5. Enter the search criteria information then press the Submit<\/strong> softkey.<\/li>\n<\/ol>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

                                    How to…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11672,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-11693","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"\nCisco 88xx Phone How-Tos - IET Services at Virginia Western<\/title>\n<meta name=\"description\" content=\"How-tos for the Cisco 88xx phone system at VWCC\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/network-access\/telephones-voicemail\/cisco-88xx\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco 88xx Phone How-Tos - IET Services at Virginia Western\" \/>\n<meta property=\"og:description\" content=\"How-tos for the Cisco 88xx phone system at VWCC\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/network-access\/telephones-voicemail\/cisco-88xx\/\" \/>\n<meta property=\"og:site_name\" content=\"IET Services at Virginia Western\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-20T21:43:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/network-access\\\/telephones-voicemail\\\/cisco-88xx\\\/\",\"url\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/network-access\\\/telephones-voicemail\\\/cisco-88xx\\\/\",\"name\":\"Cisco 88xx Phone How-Tos - 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