{"id":11536,"date":"2023-06-09T15:13:53","date_gmt":"2023-06-09T19:13:53","guid":{"rendered":"https:\/\/virginiawestern.staging.tempurl.host\/iet-services\/?page_id=11536&#038;preview_id=11536"},"modified":"2026-04-03T16:05:50","modified_gmt":"2026-04-03T20:05:50","slug":"desktop-support","status":"publish","type":"page","link":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/","title":{"rendered":"Desktop Support, Virtual Desktops, Backups &amp; Storage"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Desktop Support<\/h2>\n\n\n\n<p><strong>What is desktop support?<\/strong>&nbsp;Any issue with your desktop, laptop, thin client, or peripheral device (printers, scanners, etc.) that prevents you from completing your job. This includes requests for more memory or space on your virtual desktop.<\/p>\n\n\n\n<p>If you need desktop support, please contact the Help Desk to open a ticket.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Virtual Desktops<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-machines\/\">Virtual Desktops<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-desktop-access\/\" type=\"page\" id=\"11564\">How to Access Your Virtual Desktop<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-tips\/\">Operating Instructions &amp; Tips<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-shared-drive\/\">Setting up a Shared Drive on your Virtual Desktop<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Network Drives and Storage<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/backups\/\">Backups<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/network-storage\/\">Network Storage &amp; Data Responsibilities<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/network-access\/network-drives\/\">Network Drives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/non-network-storage\/\">Use of Non-Network Storage<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/security\/sensitive-data\/\">What is Sensitive Data?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/file-shortcut\/\">Create a Shortcut to a File on the Network<\/a><\/li>\n<\/ul>\n\n\n\n<p>For questions and assistance with data storage needs, please&nbsp;contact the Help Desk by submitting a request for support through&nbsp;<a href=\"https:\/\/help.vccs.edu\/TDClient\/3236\/VWCC\/Home\/\">TeamDynamix<\/a>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Desktop Support What is desktop support?&nbsp;Any issue with your desktop, laptop, thin client, or peripheral device (printers, scanners, etc.) that prevents you from completing your job. This includes requests for more memory or space on your virtual desktop. If you need desktop support, please contact the Help Desk to open a ticket. Virtual Desktops Network [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11117,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-11536","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Desktop Support, Virtual Desktops, Backups &amp; Storage - IET Services at Virginia Western<\/title>\n<meta name=\"description\" content=\"Information about Desktop Support, Virtual Desktops, Backups &amp; Storage\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Desktop Support, Virtual Desktops, Backups &amp; 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