{"id":11536,"date":"2023-06-09T15:13:53","date_gmt":"2023-06-09T19:13:53","guid":{"rendered":"https:\/\/virginiawestern.staging.tempurl.host\/iet-services\/?page_id=11536&#038;preview_id=11536"},"modified":"2026-09-02T12:34:04","modified_gmt":"2026-09-02T16:34:04","slug":"desktop-support","status":"publish","type":"page","link":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/","title":{"rendered":"Desktop &amp; Virtual Desktop Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Desktop Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is desktop support?<\/strong>&nbsp;Any issue with your desktop, laptop, thin client, or peripheral device (printers, scanners, etc.) that prevents you from completing your job. This includes requests for more memory or space on your virtual desktop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need desktop support, please contact the Help Desk to open a ticket.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Virtual Desktops<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-machines\/\">Virtual Desktops<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-desktop-access\/\" type=\"page\" id=\"11564\">How to Access Your Virtual Desktop<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-tips\/\">Managing Your Session<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/virtual-shared-drive\/\">Setting up a Shared Drive on your Virtual Desktop<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For questions and assistance with virtual desktops, please&nbsp;contact the Help Desk by submitting a request for support through&nbsp;<a href=\"https:\/\/help.vccs.edu\/TDClient\/3236\/VWCC\/Home\/\">TeamDynamix<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desktop Support What is desktop support?&nbsp;Any issue with your desktop, laptop, thin client, or peripheral device (printers, scanners, etc.) that prevents you from completing your job. This includes requests for more memory or space on your virtual desktop. If you need desktop support, please contact the Help Desk to open a ticket. Virtual Desktops For [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11117,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-11536","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Desktop &amp; Virtual Desktop Support - IET Services at Virginia Western<\/title>\n<meta name=\"description\" content=\"Information about Desktop Support, Virtual Desktops, Backups &amp; Storage\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Desktop &amp; Virtual Desktop Support - IET Services at Virginia Western\" \/>\n<meta property=\"og:description\" content=\"Information about Desktop Support, Virtual Desktops, Backups &amp; Storage\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/\" \/>\n<meta property=\"og:site_name\" content=\"IET Services at Virginia Western\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-02T16:34:04+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/\",\"url\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/\",\"name\":\"Desktop &amp; Virtual Desktop Support - IET Services at Virginia Western\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/#website\"},\"datePublished\":\"2023-06-09T19:13:53+00:00\",\"dateModified\":\"2026-09-02T16:34:04+00:00\",\"description\":\"Information about Desktop Support, Virtual Desktops, Backups & Storage\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/desktop-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Desktop &amp; Virtual Desktop Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/#website\",\"url\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/\",\"name\":\"IET Services at Virginia Western\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Desktop &amp; Virtual Desktop Support - IET Services at Virginia Western","description":"Information about Desktop Support, Virtual Desktops, Backups & Storage","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/","og_locale":"en_US","og_type":"article","og_title":"Desktop &amp; Virtual Desktop Support - IET Services at Virginia Western","og_description":"Information about Desktop Support, Virtual Desktops, Backups & Storage","og_url":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/","og_site_name":"IET Services at Virginia Western","article_modified_time":"2026-09-02T16:34:04+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/","url":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/","name":"Desktop &amp; Virtual Desktop Support - IET Services at Virginia Western","isPartOf":{"@id":"https:\/\/www.virginiawestern.edu\/iet-services\/#website"},"datePublished":"2023-06-09T19:13:53+00:00","dateModified":"2026-09-02T16:34:04+00:00","description":"Information about Desktop Support, Virtual Desktops, Backups & Storage","breadcrumb":{"@id":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/desktop-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.virginiawestern.edu\/iet-services\/"},{"@type":"ListItem","position":2,"name":"Services","item":"https:\/\/www.virginiawestern.edu\/iet-services\/services\/"},{"@type":"ListItem","position":3,"name":"Desktop &amp; Virtual Desktop Support"}]},{"@type":"WebSite","@id":"https:\/\/www.virginiawestern.edu\/iet-services\/#website","url":"https:\/\/www.virginiawestern.edu\/iet-services\/","name":"IET Services at Virginia Western","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.virginiawestern.edu\/iet-services\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/pages\/11536","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/comments?post=11536"}],"version-history":[{"count":0,"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/pages\/11536\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/pages\/11117"}],"wp:attachment":[{"href":"https:\/\/www.virginiawestern.edu\/iet-services\/wp-json\/wp\/v2\/media?parent=11536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}