{"id":10998,"date":"2022-09-12T14:57:05","date_gmt":"2022-09-12T18:57:05","guid":{"rendered":"https:\/\/virginiawestern.staging.tempurl.host\/iet-services\/?page_id=10998&#038;preview_id=10998"},"modified":"2025-09-11T15:44:16","modified_gmt":"2025-09-11T19:44:16","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/www.virginiawestern.edu\/iet-services\/departments\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"\n<p>The VWCC Help Desk provides first level help desk support services for the college&#8217;s administrative and academic offices, computer labs, faculty, staff and students. The Help Desk answers technical and non-technical questions and is available to support you in your academic pursuits. Contact us directly for guidance or answers to your questions. We look forward to serving you!<\/p>\n\n\n\n<p>What we can help with&#8230;.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/network-access\/wireless-access\/\">Connecting your mobile device to VWCCWiFi<\/a><\/li>\n\n\n\n<li>Email setup on mobile devices<\/li>\n\n\n\n<li>IT Inventory<\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/get-help\/reset-your-password\/\">Password resets<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/accounts-access\/sarf\/\">SARFs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/iet-services\/services\/security\/security-education\/\">Security Awareness Education<\/a><\/li>\n\n\n\n<li>Software Installations<\/li>\n\n\n\n<li>Virus Issues<\/li>\n\n\n\n<li><a href=\"https:\/\/www.virginiawestern.edu\/alert\/\">VW Mass Notification system<\/a><\/li>\n<\/ul>\n\n\n\n<p>What we cannot help with&#8230;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Limited service for personal laptops and devices.<\/li>\n\n\n\n<li>We cannot repair hardware issues on personal devices.<\/li>\n<\/ul>\n\n\n\n<p>If your issue is not listed here, please ask! If we do not know the answer, we will direct you to someone who does. <strong>540-857-7354<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The VWCC Help Desk provides first level help desk support services for the college&#8217;s administrative and academic offices, computer labs, faculty, staff and students. The Help Desk answers technical and non-technical questions and is available to support you in your academic pursuits. Contact us directly for guidance or answers to your questions. We look forward [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10986,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-10998","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Desk - IET Services at Virginia Western<\/title>\n<meta name=\"description\" content=\"About the IET Help Desk department\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.virginiawestern.edu\/iet-services\/departments\/help-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Desk - IET Services at Virginia Western\" \/>\n<meta property=\"og:description\" content=\"About the IET Help Desk department\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.virginiawestern.edu\/iet-services\/departments\/help-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"IET Services at Virginia Western\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-11T19:44:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/departments\\\/help-desk\\\/\",\"url\":\"https:\\\/\\\/www.virginiawestern.edu\\\/iet-services\\\/departments\\\/help-desk\\\/\",\"name\":\"Help Desk - 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