Tag Archives: staff

Student Email/Google Apps FAQ

Change Your Phone Number(s)

To change your phone number(s), you must be logged into MyVWCC and inside the Student Information System.

  1. Click on your Student Information tile.
    SIS Student Home Screen
  2. Click on the dropdown menu in the Personal Information section to select Phone Numbers and click on the blue button (Go button). You can also find it in Personal Information > Phone Numbers in the left-hand menu.
    Phone numbers link
  3. To change an existing phone number, click in the Telephone field, enter the new number, and click SAVE.
  4. To add an additional number, click the Add a Phone Number button, choose a Phone Type from the dropdown box, enter the phone number without any dashes or other symbols (it will format the number correctly when saved), then click SAVE.
    Edit Phone Screen

Change Your Address(es)

To change your address(es), you must be logged into MyVWCC and inside the Student Information System.

  1. Click on your Student Information tile.
    SIS Student Home Screen
  2. Click on the Mailing Addresses link in the Personal Information section, or select Personal Information > Addresses from the left-hand menu.
    Addresses Link
  3. To edit your address, click on the pencil icon beside the entry. You can also click the button at the bottom to Add a new address.
    Address Screen
  4. When entering a new address or making changes, it will likely require the Residence/Jurisdiction field to be completed. The easiest way to do that is to click on the magnifying glass icon in that field, change the Search by dropdown to Jurisdiction-City/County, add the first few characters of your county in the Begins With box, then click Search. Once you click the county name it will populate that field and return to the previous screen where you can click OK to proceed.
    Search for your residence

    choose residence
  5. On the next screen, you can select if the address type is Mail, Business, or Permanent, then click on Save.
    save address changes

Change Your User Preferences

To change your user preferences, you must be logged into MyVWCC and inside the Student Information System.

  1. Click on your Student Information tile.
    SIS Student Home Screen
  2. Click on the User Preferences link in the Personal Information section.
    User Preferences Link
  3. Select Va Western Community College as your Institution and any other values you would like to be saved as the current default information.
    User Preferences Screen
  4. Once you have selected all of the preferences for your account, click Save.

Search for a Class

To search the Course Catalog within the Student Information System, you must be logged into MyVWCC and inside the Student Information System.

  1. Click on your Student Information tile.
    SIS Student Home Screen
  2. Click on the Class Search dropdown menu on the left, then select Class Search.
    Class Search Screen
  3. Make sure you have selected the correct institution and term from the dropdown menus.
  4. Enter at least two of the following Class Search Criteria:
    • Course Subject: The course subject is an abbreviation, generally three letters (ACC, BUS, MTH, etc.). If you are unsure of which abbreviation to use, click the blue select subject button.
    • Course Number: generally a 3-digit number
    • Course Career: generally “Credit”. Non-credit courses are registered for in the Workforce Enterprise System.
    • Campus: the only option is “Main”.
    • Mode of Instruction: The mode of instruction is the type of class (in person, online, hybrid, etc.)
  5. To view only class sections with seats available, select Show Open Classes Only.
  6. To enter additional search criteria such as meeting time or location, click Additional Search Criteria.
  7. Click the blue Search button.
  8. If you would like more detailed information about the class you can click the links under either the Class or Section headers. If you click the Select button on the right it will take you to a screen where you can add the class to your Shopping Cart.
    Class Search Results

Browse the Course Catalog

To browse the Course Catalog, you must be logged into MyVWCC and inside the Student Information System.

  1. Click on your Student Information tile.
    SIS Student Home Screen
  2. Click on Class Search on the left menu, then select Browse Course Catalog.
    Browse the Catalog
  3. Make sure Virginia Western Community College is selected as the institution.
  4. You will see the Course List. To navigate to a different section of the catalog, click one of the letters at the top of the screen, then click the arrow beside a listing to expand that category.
    Class Search Screen
  5. Select the Course Title of the course you are interested in. The course description is shown, along with prerequisites for the course. You can add any of these courses to your student planner by clicking the Add to Planner button.
    Class Search - Class Details
  6. To view the sections of a course, click the View Class Sections button. This will pop open a new section for the Course Schedule at the bottom of the screen. Make a selection in the Term Offered dropdown and click the Show Sections button to update the displayed classes.
    Class Search - Section List
  7. If you would like to see more details for a class you can click the link in the Section portion of the listing.
    Class Search - Section Details

Change Your Password

In order to change your MyVWCC password, you must know your current password and already be logged in. If you do not know your current password, click here for instructions for resetting it.

If you have difficulty changing or resetting your password, please contact the Help Desk at 540-857-7354. Passwords cannot be reset via email, you must call or visit the Help Desk in person (Business Science M273).

To change your password:

  1. Once you are logged in to MyVWCC, click on your account profile in the upper right-hand corner and select Change Password.
    Account link on MyVWCC
  2. You will need to enter your current password, then create a new password and repeat it. Passwords must have between 8 and 32 characters. Your password must contain a combination of:
    • at least one UPPERCASE letter
    • at least one lowercase letter
    • at least one number (0-9)
    • at least one special character (e.g. !`~@#$%^&*()_+{}[]-/\?:,)
    • cannot contain your first or last name or VCCS ID in any combination
    • cannot contain a space
  3. Click Save.

You should receive a confirmation that your password has successfully been changed. Once you see this notification, close your browsing windows and wait at least 10 minutes before you attempt to login again.

Logging in to MyVWCC

If you know your username and password, you can log in to MyVWCC by going to https://vw.my.vccs.edu. If you are unable to locate your username or reset your password by following these directions, please call the Help Desk at 540-857-7354 for assistance.

First Time Users/Don’t Know Your Username

First time users can look up their Username by clicking on the Forgot my Username button. For students, the personal email must match what you used when you filled out your college admissions application. For employees, the email will be the work email associated with your account.

Don’t Know Your Password

If you do not know what your password is:

  1. Click Forgot my Password on the MyVWCC login page.
  2. In Step 1, enter your Username or personal email address used to create the account.
  3. In Step 2, select the “I am not a robot” captcha box, then click the Continue button.
  4. Next, you will be given three choices for your preferred reset method: a mobile phone number (if entered in your account), your primary email address, or your secondary email address. Select your contact and click Submit. If you have no valid points of contact to select, please call the Help Desk at 540-857-7354.
  5. You will receive an email or text, depending on the method of contact selected, with a link to claim your account and reset your password. This text link will only be valid for 10 minutes, while the email link is valid for 24 hours.
  6. Once you follow the reset link and enter the claim code, you will be redirected to create a new password for your account.
  7. After you successfully reset your password please close all your browsing windows and wait at least 10 minutes before you attempt to login with your new credentials. This waiting period allows your new password to synchronize across all VCCS applications, including Canvas, SIS, and Gmail.

Go back to the MyVWCC login page and login with your username and the new password you created.

MyVWCC Help

MyVWCC is your central source for accessing essential student and faculty information at your convenience.

Students can: search and register for classes, drop classes, review financial aid awards, make tuition payments, manage your personal information, and more!

Faculty can: access class rosters, view teaching schedules, enter grades, manage personal information, and more!

The following instructions for Registering for Classes, Academic Information, Student Financial Account, Advising, and Personal Information assume that you have already accessed the Student Information System (SIS). To access SIS, log in to MyVWCC and click the Student Information System button:

Need help? If you need help with enrollment, financial aid, or the online application please contact the Student Services Help Line at 855-874-6690 or https://mysupport.virginiawestern.edu.

If you are unable to access your MyVWCC account or are unsure who to contact please contact the Help Desk at 540-857-7354, try the Live Chat, or contact us online.

Finished? When you are finished using MyVWCC or any of the tools, you should always log out.