Category Archives: Network Access & Telecommunications
VWCC Voicemail How-Tos
- Maximum length of greeting: 60 seconds
- Maximum length of recorded message: 5 minutes (300 seconds)
- Maximum number of messages*: 1 hour of messages
- Life span of messages*: 60 days
- Length of password: 3-10 digits
* subject to change in order to maintain system performance
Cisco 7961 Phone How-Tos
Telephones & Voicemail
The college uses Cisco IP phones, which are full-featured telephones that communicate over an Internet Protocol (IP) network. These phones function much like a digital business telephone, allowing you to place and receive calls and access features such as mute, hold, transfer, speed dial, call forward, and more.
The telephones on campus use the same network that the computers use, and often your computer is plugged into your phone before it plugs into the wall. Basic functions are:
- Dial 8- before the phone number to dial another Virginia state college or agency. This will not bill long distance.
- Dial 9- before the phone number for any other calls, including long distance. Not all phones are set up to dial long distance.
If long distance access is needed on your phone, contact the Help Desk. Long distance should not be used for personal calls — the college is billed for these.
Each classroom has a telephone, but they will not ring and are only to be used in case of emergency.
You can access your phone’s online settings, such as Fast Dial and My Address Book, by visiting https://vwtss150.vw.edu/ccmuser.
Which phone do you have?
Voicemail is normally only available if you have a phone number assigned directly to you. There are several different indicators that you have a voicemail:
- a red light at the top of the handset
- an envelope icon next to your phone number on the screen
- a message on the second to last line of your phone display
Voicemail can be accessed by pressing the messages button on your phone and entering your voicemail password. You will also receive voicemail messages as an email attachment in your VWCC email account.
If you have never checked your voicemail, please contact the Help Desk to gain access.
Network Drive Mappings & Best Practices
IET presents multiple drive letters to each user. The intention is to enable each user to organize data and segregate it onto the appropriate storage. This practice enables the college to maximize its investment in storage and backup systems. Space is not limited, it is managed. Users are provided with as much space as necessary to contain all data needed to perform their job function.
Each user gets an H: drive that provides access to an area that holds application install points. This area is also used as a location for applications that are being distributed using either Desktop Authority or Microsoft Configuration Manager.
Each user gets an I: drive for data that is for the sole use of that person. This is protected by security restrictions to allow access by the user and no others. The I: drive is for important data that is not to be shared with others. Quota limits are in place for this drive. There is no limit on the amount of data that can be stored on this drive. The My Documents folder, Desktop, Pictures, Downloads, is redirected to the network I: drive to prevent loss of data in the event of a failure of a local C: drive which is the default location for My Documents on Windows systems.
The J: drive is a departmental shared drive to hold data that needs to be accessible to others in the department. All departmental faculty and staff have full access to this location unless restrictions have been implemented at the request of the head of the department. This is also the location for the departmental “scan” folder where all documents scanned from the department’s printer/copier are temporarily placed. This drive also counts against the file owner’s disk quota.
The K: drive is for Faculty to place documents that need to be accessible to students from any Academic lab. The owner of the drive has full access to place, modify and delete files in their own personal folder. All others have read-only access.
The L: drive is a special shared drive. This location is for documents that need to be accessible across departments. Many special functional groups/committees exist that require collaboration on documents. By default, all faculty/staff have read-only access to this structure, with full access controlled by membership of specific groups (i.e. Budget Committee, Campus Safety and Security). This access level is granted through request of the respective committee chair. This drive also counts against the file owner’s disk quota.
The N: drive is for Faculty to place documents that need to be accessible to students from any Academic lab. Anyone who can access this location has full access to view, modify or delete any files located here. This was originally created to allow students to store “work in progress” class work if they did not have a flash drive to store their work.
The U: drive is storage for utility data. This can be used for large data that is needed for special departmental needs. Examples are graphics, archival of data, videos and other data that is large in nature and could adversely affect disk quotas.
The college provides a robust wireless network that supports access with personally-owned devices.
Students, VWCC and VCCS faculty, and staff using personally-owned devices can sign on to the VWCCWiFi network with their MyVWCC username and password.
Detailed instructions can be found here.
VWCCU is our WiFi network for campus visitors that do not have a MyVWCC username and password. An employee will need to sponsor a visiting wireless user and request this access through the Help Desk.
All computers at Virginia Western are connected to the college Local Area Network. The network consists of wired and wireless connections. Users are placed into various network segments based on their identity and connection method, wired or wireless. Security mechanisms are in place to provide access to internal and external resources based on the rule of least privilege, which means that users are subdivided into security zones that prevent their computers from accessing resources that do not pertain to their specific needs.