Position Numbers: FA011, FA100, FA103
Reports to: Vice President of Workforce Development (FA166)

The Administrative Officer holds primary responsibility for effectively navigating the life cycle of training and business solutions. Through the establishment and maintenance of relationships with area business and industry, this position will assertively identify current and future needs, present solutions, lead the design/development/collaboration on the construction of aligned training/education, and ensure successful implementation of the designed course. The position must be self-sustaining and the Administrative Officer will be held accountable to revenue and business development goals, set annually in partnership with the Vice President of Workforce Development. Focuses on outcomes that lead to credentials in support of the VCCS Strategic Plan, Complete 2021, and Virginia Western Community College becoming the premier resource in the Roanoke Valley for training and business solutions.

Work Tasks & Duties

40%	Business Community Releationships Establishes and enhances relationships across all local industries to ensure that Virginia Western remains top-of-mind as educational and training opportunities are developed. Provides innovative, collaborative partnerships with area businesses, primarily for the purpose of assessing current and future needs, and providing business solutions. Directly responsible for increasing revenue for Workforce Development through new, enhanced, and sustained business relationships that result in training and educational opportunities. Acts as a continual liaison with business customers throughout the exploration, development, and debrief stages; seeks real-time feedback and aligns solutions accordingly, when feasible. May serve on area business and community boards or workgroups, as appropriate, and represents the VP of WDS with regard to workforce business development. Actively strives to become a consultative partner for business solution strategies.
40%	Solution Development & Facilitation Partners with industry customers and college peers to ensure alignment between expectation and delivery, including process, capacity, short- and long-term strategy and priorities. Develops a course shell, curriculum, and maintains primary responsibility for ensuring that the designed course achieves stated key objectives. Provides for course instruction, as needed and appropriate, oversees the business or organizational solution to be provided and ensures quality control. Secures highly regarded instructors for additional courses; assesses and approves course syllabi and/or content as needed. Debriefs the course with business customers to ensure satisfaction, seek feedback for continuous improvement, and encourage future business.
10%	Administration, Record Keeping, Organization Maintains up-to-date, transparent, and accurate digital client management tool. Adheres to rules, regulations, policies, and practices concerning WCG, college, and related stakeholders. Ensures accurate and timely proposals, agreements, and other required instruments are provided in alignment with department and college policies and practice. Ensures solution pricing is accurate. As necessary, suggests, develops, and implements improvements to internal processes. Accurate, timely, and accessible (on need to know basis) record-keeping, ensuring protection of personally identifiable information.
5%	College Collaboration Establishes collegial and collaborative relationships with college faculty and staff to ensure that business solutions are aligned with college goals and academic pathways, as feasible. Acts as a conduit to ensure that faculty and business maintain awareness of industry/field advancements and changes from the complimentary perspective. Works effectively and collegially with colleagues.
5%	Other duties as assigned.

Last updated 10/2018