Position Number: FA240
Reports to: Director of Enrollment & Advising Services

This position provides direct managerial oversight for a sector of the college’s Student Services operations to include the Enrollment Center, Advising Center and Chapman Hall Ambassadors. Based upon directives from the Director of Enrollment & Advising Services, provides direct oversight and support to staff in meeting individual and departmental objectives.

Work Tasks & Duties

75%	Directly manages daily operations of the Enrollment Center, Advising Center & Chapman Hall Ambassadors. Develops business processes and workflows in conjunction with other departments to ensure effective student support. Ensures all departments are sufficiently staffed to serve students. Participates in ongoing assessment of the Enrollment Center, Advising Center, and Chapman Hall Ambassadors. Based on these assessments, actively engages in continuous improvement to address identified challenges. Evaluates employee performance, schedules work activities, approves leave requests and takes correction actions as appropriate in employee matters. Manages departmental budgets for the Enrollment Center, Advising Center & Chapman Hall Ambassadors.
15%	Coordinates special programs & initiatives designed to support students in their onboarding, academic & financial planning.
10%	Advises students to correct registration-related problems and determine correction actions related to their matriculation & continued enrollment.

Last updated 09/2018