Remote Learning Support

Five Easy Steps to becoming a successful remote learner!

During this health crisis, many of your face-to-face classes have moved online or are being conducted remotely.  Making the transition from face-to-face classes to fully online can be challenging, but these five things should help you navigate this change successfully.

1. Communicate Early and Often

The most important thing you can do is to communicate with your instructor.  No matter what the issue, keep your instructor informed of your learning situation and make sure you ask all the questions you have.  By communicating regularly throughout this crisis, you will give yourself the best chance to complete your course successfully and your instructor the best chance of helping you. Be open to phone conversations and video conferencing and take advantage of your instructor’s virtual office hours.

2. Learn and Use the Technology Effectively

These are a few core technologies that you will most likely need.

  • Computer and internet access – Students who do not have access to a computer off-campus should make arrangements with their instructor to complete the course. Please visit Options for Students Needing Internet Access for information regarding internet access options.
  • Canvas Learning Management System System – In most cases this will be the main course delivery tool. Here you will be able to access the course syllabus, course materials, assignments, tests, discussion forums, and course calendars. Canvas Help
  • Zoom Web Conferencing — Many of your instructors may use Zoom to connect with you for live instruction sessions with your entire class or a one-on-one meeting. Zoom Help
  • Email – All Students have access to a VCCS Gmail account.  For more information click here
  • MS Office software – VWCC provides access to a free subscription-based Microsoft Office 365 ProPlus for active students. Click here for download instructions.

3. Actively Participate in Your Course

Expect to check your email and Canvas courses daily, and be prepared to attend live video sessions online via the Zoom web conferencing tool. Video sessions may be scheduled during your regular campus class time.  Stay up to date on your assignments and class activities.  When learning online, it is easy to fall behind quickly.

4. Build Your Skills as an Online Learner

  • Take the student online readiness survey  – This 47 question survey will help you understand your strengths and weaknesses better as you prepare to learn online. After completing the survey, students will receive a detailed report. The Best Feature, however, is the helpful information you receive in both text and video formats, such as learning/study tips, and advice on being a successful online learner.
  • Take the VWCC Online Student Orientation Course – This self-paced orientation course is designed to give you the information and tools you need to be successful in your online courses.  Send an email to to request entrance into this course.

5. Use the Support Services Available to You

+ Online Tutoring

Summer 2020 options include:

Academic Coaching: by appointment Mondays 9am-2pm; Tuesdays 11am-4pm. Other times may be available upon request. Submit a Tutor/Coach Request form to make an appointment.

Online STEM Center: visit our Zoom room Monday-Friday, 8am-5pm. You can find the link in Canvas in the Student Resources section.

Cyberlab: visit our Zoom room Sunday-Saturday, 2pm-9pm. You can find the link in Canvas in the Student Resources section.

One-on-one tutoring: by appointment, submit a Tutor/Coach Request form to make an appointment.

Online Writing & Research Center: submit your paper for review Monday-Friday, 8am-5pm by following the instructions at After we complete our review, if you would like a follow-up Zoom session to discuss your paper, email

Current students can also receive free online tutoring for all subjects 24/7 through Brainfuse. Log into the MyVWCC portal and choose the option for Brainfuse to sign in. Then, choose the topic & subject you need help with and you’ll be matched with an online tutor. Click Connect to begin working with your tutor right away. Brainfuse also includes flashcards, practice quizzes, and study guides that can be accessed 24/7 online.

+ Brown Library Services

All library article databases and eBooks can be accessed off-campus 24/7 by logging in with your MyVWCC username and password when prompted. Visit the library’s homepage to search or use the online chat/instant messaging service. Simply click on “Ask a Librarian Chat” for help:

If you need more in-depth help, librarians are available to conduct research consultations via phone, email, or Zoom. Email us at to make an appointment.

+ 24/7 Student Support with Live Chat

For 24/7 help with Admissions, Registration, Records, Financial Aid, and Student Accounts, you can go to 24/7 Student Support or call 855-874-6690.

+ Student Services

Many student services can be accessed remotely. Visit our Remote Access to Student Services page for more information.

+ Help Desk

The Help Desk is available to assist students. Please call 540-857-7354 or email if you need assistance.

+ Off-Campus Printing – Staples Discount

Virginia Western Students can receive a discount on standard document printing at Staples Tanglewood or Valley View.  Students can use the email service below and pick up their documents at the store.

Include that you are a student in your email to receive the discount.

  • Black and White Printing $.13 per page
  • Color Printing $.51

Valley View – 

Tanglewood – 

+ Testing Center

The Virginia Western campus is currently closed to the public and non-essential personnel until further notice. This includes the testing center. Students should discuss testing requirements with their instructor for each course.

+ Virginia Western Bookstore

Free Ground Shipping. No minimum and no code required (exclusions apply). Have your textbooks, supplies and more shipped to your home. The Bookstore is ready to support learning regardless of where it takes place.

In order to facilitate the learning process and make your eLearning experience more dynamic, our campus store is offering three options to supplement and support your efforts. 

  • FREE Online Shipping Offer: Visit the campus store website  for Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more. 
  • Access to eBooks AT NO ADDITIONAL CHARGE: Visit the campus store website to gain access to eBooks at no additional charge with your .edu email address. You can access up to 7 eBooks for the designated period free of charge.
  • FREE Access to Lumen Learning OER Courseware: Lumen Learning, our OER partner, is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer.
  • Free Shipping on Rental Returns & Deadline Extensions: The campus store is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the campus store website