{"id":52891,"date":"2024-05-08T12:38:36","date_gmt":"2024-05-08T16:38:36","guid":{"rendered":"https:\/\/www.virginiawestern.edu\/bulletin\/?p=52891"},"modified":"2024-05-08T12:38:39","modified_gmt":"2024-05-08T16:38:39","slug":"contacting-iet-to-report-a-problem-or-request-service","status":"publish","type":"post","link":"https:\/\/www.virginiawestern.edu\/bulletin\/2024\/05\/08\/contacting-iet-to-report-a-problem-or-request-service\/","title":{"rendered":"Contacting IET to Report a Problem or Request Service"},"content":{"rendered":"\n

All VWCC end users should direct technology questions and issues to the VWCC Help Desk, rather than contacting individual IET employees directly for support.<\/p>\n\n\n\n

You can reach the Help Desk by phone at (540) 853-7354<\/a> or by emailing helpdesk@virginiawestern.edu<\/a>. <\/p>\n\n\n\n

Note: <\/strong>Employees who currently submit requests through jobrequest emails should continue to do so.<\/p>\n\n\n\n

Why this is Important<\/h2>\n\n\n\n

Efficiency and Prioritization<\/strong>
The Help Desk serves as a centralized point of contact, allowing IET to prioritize and manage IT requests effectively.<\/p>\n\n\n\n

Standardization<\/strong>
Following established procedures ensures consistent service for all users.<\/p>\n\n\n\n

Documentation and Tracking
<\/strong>Logging incidents in a ticketing system provides accountability and tracking of trend issues.<\/p>\n","protected":false},"excerpt":{"rendered":"

All VWCC end users should direct technology questions and issues to the VWCC Help Desk, rather than contacting individual IET employees directly for support. You can reach the Help Desk by phone at (540) 853-7354 or by emailing helpdesk@virginiawestern.edu. Note: Employees who currently submit requests through jobrequest emails should continue to do so. Why this (Read the full article…)<\/a><\/p>\n","protected":false},"author":111,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-52891","post","type-post","status-publish","format-standard","hentry","category-campus-news"],"featured_image_src":null,"author_info":{"display_name":"dgallimore","author_link":"https:\/\/www.virginiawestern.edu\/bulletin\/author\/dgallimore\/"},"yoast_head":"\nContacting IET to Report a Problem or Request Service - Virginia Western Bulletin<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contacting IET to Report a Problem or Request Service - Virginia Western Bulletin\" \/>\n<meta property=\"og:description\" content=\"All VWCC end users should direct technology questions and issues to the VWCC Help Desk, rather than contacting individual IET employees directly for support. 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