Join Virginia Western Community College’s Workforce Solutions and the Virginia Tourism Corporation for a two-hour workshop that will show you how to turn customer complaints into positives for your business.

Guest speaker Bobbie Walker, Partnership Marketing Education Director for Virginia Tourism Corporation, will teach you ways to navigate difficult complaint situations.

You will learn to:

• Embrace complaints as a way to re-engage customers, and not view them as a necessary evil.
• Empower your front line staff to effectively deal with difficult situations.
• Learn when to say “NO” in a respectful, but authoritative manner.
• Recognize complaint management as a critical element of your business strategy.
• When you make your company a complaint-friendly organization, you not only improve the relationship with your external customers, you also gain a more satisfied, loyal and productive workforce.

WHEN/WHERE: January 18, 2012; Roanoke session, 9-11 a.m., Whitman Theater, Virginia Western Community College; Daleville session, 2-4 p.m. at the Greenfield Center

COST: Free

REGISTER: For the Roanoke session, contact Mike Greer at (540) 857-6407 or mgreer@virginiawestern.edu; For the Greenfield session, contact Cassandra Dove at (540) 966-3984 (ext. 16) or cdove@virginiawestern.edu