Information and Educational Technologies :: Help Desk

Request for Services

The VWCC Help Desk's normal hours of operation are Monday - Thursday: 7:45am - 7:00pm & Friday: 7:45am - 6:00pm. Requests for assistance received after our normal business hours or on weekends will be responded to the next business day. We look forward to assisting you soon.

If you have any concerns about sending the below information to us via the Internet you may call us at 540-857-7354 during our normal business hours.

* = Required Field

Online Help Request Form

  •  (if you have no middle initial type 'N/A')
  • (mm/dd/yy)

  • (Enter GED if applicable.)

Please select the item below that best describes the area with which you are experiencing problems: *

Inability to log into the MY VWCC system (on-line)
Inability to find Username for MY VWCC
Inability to determine Emplid
Inability to determine password

Please provide a detailed description of the problem.*

Please provide any error messages that are displayed.

If you are having a problem from a location other than at the college (home, work, etc.), please provide the following additional information.


  • (ie: AOL, Earthlink, MSN, Cox@home)

  • (ie: Internet Explorer 5.5, Netscape 6.2)

  • (ie: Windows XP Professional, Windows XP Home, Vista, etc)

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