Information and Educational Technologies :: Help Desk

VWCC Help Desk

The VWCC Help Desk provides first level help desk support services for the college's administrative and academic offices, computer labs, faculty, staff and students. The Help Desk answers technical and non-technical questions and is available to support you in your academic pursuits. Contact us directly for guidance or answers to your questions. We look forward to serving you!

News & Announcements

Update to Email Changes - May 7, 2015

IET (Information and Educational Technologies) is preparing for the deployment of email archiving on Friday, May 15, 2015.  The archiving of email over 365 days old will address mailbox size issues and substantially speed up the search for all emails.  All your email messages will still be available to you, IET is just storing them in a different, more cost effective storage which is compliant with Commonwealth of Virginia security standards (ISO27000) regarding document archiving.

Email folder structures will remain in place and any email message older than a year that is larger than 10 KB (about one page) will be archived.  Since any message with attachment(s) will, in general, be larger than this threshold, all messages that are more than a year old and have attachments will be archived. This will reduce your mailbox size considerably by moving the storage-intensive attachments and any large messages out of your mailbox while keeping them available on demand with just one click. To make the process more transparent “email stubbing” will be activated for all archived email messages.  

This is what "stubbed email" will look like in your Outlook email client and this is what it will look like in your OWA (Outlook Web App) client.

Contact the Help Desk if you have any questions. 

Changes Being Made to the VWCC Email System - May 15, 2015

IET will be archiving email over 365 days old beginning May 15, 2015.  Click here to learn how to search for archived email. 

In addition, IET will be removing the domain.  If you worked for VWCC before 2009, this impacts you.  Click here to get more details about this change to VWCC faculty and staff e-mail. 

Contact the Help Desk if you have any questions. 

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Virginia Western Community College
ATT: Information and Educational Technologies
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Roanoke, VA 24015


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