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Help Desk

Help Request Form

In This Section:

 

The VWCC Help Desk's normal hours of operation are Monday - Thursday: 8:00am - 7:00pm & Friday: 8:00am - 6:00pm. Requests for assistance received after our normal business hours or on weekends will be responded to the next business day. We look forward to assisting you soon.

If you have any concerns about sending the below information to us via the Internet you may call us at 540-857-7354 during our normal business hours.

Items noted with an * are required

Current Date: *

First Name: *

Last Name: *

Middle Initial: *
 (if you have no middle initial type 'NA')

EmplID: *

Username: *

Last 4 Digits of SSN: *

Birth Date (mm/dd/yy): *

Phone Number: *

Current Mailing Address: *  

Address Line 1:
 

Address Line 2:
 
 

City: State: Zipcode:

High School from which you graduated: * (Enter GED if applicable.)

State in which the High School is located? *

VCCS Email Address: *

Alt Email Address:

 



Please select the item below that best describes the area with which you are experiencing problems: *

  • Inability to log into the MY VWCC system (on-line)
  • Inability to find Username for MY VWCC.
  • Inability to determine Emplid
  • Inability to determine password for:
    • MY VWCC
    • Blackboard
    • VCCS SIS89
    • Student e-mail
    • Faculty/Staff e-mail
  • Problem with VCCS Application For Admissions (https://apply.vccs.edu/)
  • Problems with VCCS E-mail account
  • Problem accessing Blackboard
    • Section:
    • Course:
    • Instructor:
  • Other problems



Please provide a detailed description of the problem.*

Please provide any error messages that are displayed.




If you are having a problem from a location other than at the college (home, work, etc.), please provide the following additional information.

Your Internet Service Provider: (ie: AOL, Earthlink, MSN, Cox@home)

Browser Name and Version:  (ie: Internet Explorer 5.5, Netscape 6.2)

Operating System you are using: (ie: Windows98, Windows 2000, Windows XP Professional, Windows XP Home, Vista, etc)


VWCC - The Community's College