Beginning July 1, 2015, the following new services will be available to VWCC Students:
Call our new toll-free number, 1-855-874-6690, and reach support specialists who can answer your financial aid and student account questions! This number is available 24 hours a day, 7 days a week.
The VWCC Financial Aid & Student Accounts Support Website (http://mysupport.virginiawestern.edu) has several tools to help you manage your student account and financial aid. You can browse self-help articles, track the status of your financial aid or student account, chat with a member of the Support Team, or create a help ticket.
Try it out today! Need help finding your way around? Download this quick help guide (PDF).
If you are a parent calling to inquire about specific account information for your son or daughter, please have them on the line with you. If this is not possible, we will be able to speak about general information or processes only. Since educational records are protected from third-party disclosure by federal law, if it becomes necessary to get into account-specific details we will be pleased to refer you to a specialist that can determine if information can be released. Referrals are typically responded to within 1 to 3 business days.
We use VW Alert to immediately contact you during a major crisis or emergency.