Effective July 1, 2013, Anthem began administering the prescription benefit for Commonwealth employees who are enrolled in COVA Care. Please be advised that Anthem has contracted Express Scripts (formerly Medco) to manage some parts of the prescription drug plan including home delivery services.
The following will provide you useful information to access your Anthem pharmacy benefits on-line:
- When you log in to the Anthem website at www.anthem.com/COVA, most pharmacy benefit links will direct you to the Express Scripts website of www.express-scripts.com. The Anthem website will in part provide you with printable drug lists and forms. However, in order to use the home delivery order system, to check the status of the order, and for any other pharmacy self-service tasks you must log-in to the Express Scripts website.
- On the Express Scripts website, you will use the same log-in and password as you previously used with Medco.
- If you experience difficulties, please contact 800-355-8279 and not the number listed on the back of your health care card.
- If Express Scripts asks for your member number, you will use your 7 digit number on your health care card including the XU. Do not include YTX.
If you have any questions, please contact Denise Schuh at 857-7962 or firstname.lastname@example.org.